Politique d’expédition

Shipping Policy

Effective Date: [Insert Date]

This Shipping Policy explains how [Your Store Name] (“we,” “us,” “our”) handles order processing, shipping, and delivery for purchases made through our website.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within [X–Y business days] after payment is confirmed.

Processing times do not include weekends or public holidays.

During high-volume periods (sales, holidays, promotions), processing may take longer than usual.

If there are delays, we will notify you via email.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping

  • Estimated delivery: [X–Y business days]

  • Tracking: [Yes/No]

Express Shipping

  • Estimated delivery: [X–Y business days]

  • Tracking: [Yes/No]

International Shipping (if applicable)

  • Estimated delivery: [X–Y business days]

  • Customs delays may apply depending on destination country

Delivery times are estimates only and are not guaranteed.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination address

  • Package weight and size

  • Selected shipping method

We may offer free shipping promotions from time to time, subject to conditions.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number (if available).

Tracking updates may take 24–48 hours to appear after shipment.

5. Shipping Locations

We currently ship to:

  • [List countries or regions]

We do not ship to:

  • [Restricted locations, if any]

If your country is not listed at checkout, we may not currently support delivery to your location.

6. Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations.

These charges are not included in our product or shipping prices and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

7. Delivery Issues

We are not responsible for delays or failures caused by:

  • Incorrect or incomplete shipping addresses

  • Carrier delays or disruptions

  • Weather conditions or natural events

  • Customs processing

If a package is returned to us due to an incorrect address, the customer may be responsible for reshipping fees.

8. Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If your package arrives damaged or does not arrive, please contact us within [X days] of the estimated delivery date so we can assist you.

We may require supporting documentation (photos, carrier claim, etc.).

9. Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Changes to Orders

We may not be able to modify or cancel orders once they have been processed or shipped.

If you need to make changes, please contact us immediately at [your email address].

We will do our best to assist but cannot guarantee changes after order confirmation.

11. Split Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Product availability

  • Warehouse locations

  • Logistics optimization

You will receive tracking information for each shipment where applicable.

12. Contact Information

If you have any questions about shipping, please contact us:

Email: [your email address]
Support Hours: [Insert hours]

End of Shipping Policy